Shipping & Delivery
Parcels: From $6.80, Rural Delivery Starts at $10.90 in New Zealand.
- Free Shipping: For orders over $85.
- Home & Decor Items: Sent from our overseas suppliers with free delivery.
- T-shirts: Made to order in Australia. NZ shipping: $11.00, AU shipping: $9.50.
- Face Masks: Shipping rates vary.
Orders shipped from within New Zealand qualify for free delivery on orders over $85 and are not available for international delivery.
After Your Purchase
Once you've completed your purchase, an order confirmation will be sent to the email address you provided. If you don’t see it in your inbox, please check your spam or junk folder.
Dispatch Times
We aim to dispatch orders promptly within 1-3 business days from our warehouse or directly from suppliers. During peak periods, please allow up to 5 business days for order processing.
Addressing Concerns
- Incorrect Address? If you notice a mistake in the delivery address, please email us immediately with "URGENT" in the subject line. Were possible we'll update the address before your order is dispatched. Note: If an order is undeliverable due to an incorrect address and is returned, we cannot offer compensation.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order is en route. Please note that tracking updates may take 2-5 days to reflect current status.
Estimated Delivery Times
Country/Region Shipping Method Estimated Delivery Time
United States Standard 9-16 Business Days
United Kingdom Standard 9-16 Business Days
Australia Standard 9-16 Business Days
Canada Standard 9-16 Business Days
Rest of the World Standard 9-16 Business Days
Origin of Shipment
We work with global logistics partners to provide affordable shipping worldwide. This allows us to offer competitive rates directly to you.
Lost or Stolen Packages
While we trust our delivery partners, Grace and August is not responsible for packages marked as delivered by the courier but reported as lost or stolen. Unfortunately, we cannot offer refunds or replacements for such cases.
International Shipping
New Zealand Customers: Products stocked in New Zealand are exclusive to local customers due to the high costs of international shipping.
US Customers: Exciting news! You can now purchase Grace and August Watering Cans, Gardening Aprons, and other made-to-order products through our US website at www.graceandaugust.com This ensures better shipping rates, and many products come with free shipping within the US.
International Shipping: Items with "Free Shipping" on our Grace and August website are dispatched from international suppliers and are available for worldwide purchase.
Need Assistance?
For any further questions, feel free to contact us at info@graceandaugust.co.nz. We're happy to help!