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Floral Ceramic Mug
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 Flower Coffee Mug
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graceandaugust.co.nz

Floral Ceramic Coffee Mug Set with Leaf Saucer & Spoon - 180ml

Regular price
$44.95
Regular price
Sale price
$44.95
Tax included. Shipping calculated at checkout.
Color — A

    NZ Stock - Free NZ shipping on orders $70+

    Free NZ & global shipping from our international suppliers

    Simple & stress-free 10 day returns

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    Shipping and Delivery
    • Shipping & Delivery

    Hassle-Free Shipping & Delivery

    All orders sent from our overseas suppliers are shipped with Free Delivery

    Orders sent from within New Zealand are free delivery over $70 and are not available for international delivery.

    After Your Purchase:  Once you've made your purchase, an order confirmation will be sent to the email address you provided. If it's not in your inbox, we recommend checking your spam or junk mail folder.

    Dispatch Times:  We strive to dispatch orders swiftly from our warehouse or directly from our suppliers' within 1-3 business days. During high-demand periods, we ask for your understanding and to allow for up to 5 business days to process your order.

    Addressing Concerns

    Incorrect Address?  Mistakes happen! If you notice any discrepancies in the delivery address, promptly email us with 'URGENT' in the subject line. We'll make the necessary changes before your order is on its way. Please note, if an order cannot be delivered due to an incorrect address and is returned to us, we are unable to provide compensation for this error.

    Order Tracking

    Stay Informed: You will be notified with a shipping confirmation email along with a tracking number once your order is en-route. The tracking information may take 2 – 5 days to reflect the latest updates, so we appreciate your patience. 

    Estimated Delivery

    When to Expect Your Order: Below you'll find the estimated delivery times to various regions:

    Country/Region         Shipping Method      Estimated Delivery Time

    United States              Standard                     9-16 Business Days

    United Kingdom          Standard                     9-16 Business Days

    Australia                      Standard                     9-16 Business Days

    Canada                        Standard                     9-16 Business Days

    Rest of the World        Standard                     9-16 Business Days

     

    Origin of Shipment

    Global Partnerships:  While we may be a boutique operation, we partner with global logistics providers to ensure affordable shipping across the globe. This collaboration allows us to extend the best prices directly to you.

    Regarding Lost or Stolen Packages

    Our Policy:  We entrust our delivery partners to handle your order with care. However, Grace and August are not liable for any packages that are lost or stolen after the courier has confirmed delivery. We cannot offer refunds or replacements for such orders.

     

    Domestic Shipping Rates and Estimates

    • Parcels from  $6.80.  RD Delivery parcels start at $10.90 in New Zealand
    • Free for orders over $70.00

    International Shipping

    Local Availability:

    Please note that our products stocked in New Zealand are exclusive for our local customers due to the high costs associated with international shipping.

    For Our US Customers:

    We have exciting news for our US-based clientele! You can now purchase the Grace and August Watering Cans and Gardening Aprons, along with an array of made-to-order products, through our dedicated US website at www.poshlettuce.com. This not only ensures better postage rates but also, in many instances, offers free shipping within the United States.

    International Shipping Options:

    All items listed on our Grace and August website with 'Free Shipping' are dispatched from our international suppliers. These products are available for purchase worldwide, bringing our unique selection to your doorstep, wherever you may be.

    Need Assistance?

    We're Here to Help:  For any inquiries that haven't been addressed, don't hesitate to reach out to us at info@graceandaugust.co.nz.

     

    Returns & Exchanges

    Refund Policy for Grace and August 

    Returns & Refunds

    At Grace and August, we are dedicated to your satisfaction. If you find yourself not entirely pleased with your purchase, we offer a 10-day return policy, which begins from the date you receive your item.

     

    Return Process:

    • Eligibility: Items must be in their original condition and packaging to qualify for a return. We cannot accept items that have been damaged by the customer.
    • Initiating a Return: Contact us at info@graceandaugust.com within 10 days of receipt to request a return. Please include your order number, the email address used to place the order, and a detailed reason for the return. Attach clear photos or videos showing the product in its original condition.
    • Approved returns: You will receive an approved address for your return. Note that return shipping costs are the customer's responsibility, and we recommend opting for tracked shipping, as we cannot be held accountable for lost parcels in transit.
    • Receiving and Inspection: Once we receive the returned item and confirm it is in its original condition, we will process your refund. Please note, the original shipping cost and a $3 restocking fee will be deducted from your refund. The restocking fee helps cover the cost of repackaging, credit card transaction fees, and taxes related to the original purchase. 

    Late or Missing Refunds:

    If you haven’t received a refund within 5 business days of us receiving your return, first recheck your bank account, then contact your credit card company. Refunds can take some time to be officially posted. If further assistance is needed, please contact us at info@graceandaugust.com. 

     

    Damaged, Lost or Stolen Orders:

    Damaged: If your order is damaged upon arrival immediately email us at info@graceandaugust.com with your order number and specific details about the issue. We require notification within 48 hours of receipt for damaged items, along with photo or video evidence.

    Late: If you haven't received your package within the expected timeframe, here's what to do.

    • Check the Tracking Information: Start by reviewing the tracking details using your provided tracking number. It's likely that your item is en route and will arrive shortly, typically within the next couple of days.
    • Stalled Shipments: In case the tracking information indicates no recent movement of your parcel, please reach out to us at info@graceandaugust.com for assistance.
    • Missing Tracking Number: Should you not possess a tracking number, don't worry. Simply send an email to info@graceandaugust.com with your order ID and the email address used for the purchase, and we'll help you out.

    Stolen or missing: If your package status shows as delivered but you have not received it, you have a couple of options:

    • You may contact the courier directly to request proof of delivery, which can often clarify the situation.
    • If you're not comfortable contacting the courier, feel free to inform us at info@graceandaugust.com. We will take the initiative to inquire on your behalf.
    • In instances where it is established that your package was mistakenly delivered to an incorrect address, we will ensure that a replacement is sent to you promptly.
    • Theft at Delivery Address: However, please be aware that if the package was delivered to the correct address and then stolen, we regret that we cannot accept liability for the theft. While we sympathise with this unfortunate event, our responsibility ends once the package is delivered to the correct location.

     Cancellations:

    You may cancel your order before it has been processed with a 10% cancellation fee to cover credit card company charges. Unfortunately, we cannot cancel orders that have already been processed or shipped.

    Non-Refundable Circumstances:

    We cannot accept returns if the customer has found the same item for a lower price elsewhere after purchase. Ensure you are fully committed to the purchase before completing your order.

    For any questions regarding our refund policy or if you need assistance with your return, please contact us at info@graceandaugust.com. We are here to help you every step of the way.

    Check our FAQ page for more store information you may like to know. 

    ENJOY FREE SHIPPING ON THIS PRODUCT!  Immerse yourself in nature's artistry with our Floral Ceramic Coffee Mug Set. Each 180ml mug, offered in three distinct flower shapes, is exquisitely shaped to mirror the gentle curves of a blooming flower paired with a teacup and saucer.

    A saucer and a ceramic spoon complement the set, both moulded to echo a leaf's form, ensuring every sip is a tribute to floral elegance.

    Perfect as a splendid gift for those who cherish flowers or as a delightful addition to your own tableware. 

    "Important Shipping Information: This item is delivered directly from our overseas supplier. Please anticipate a delivery timeline of approximately 13 days, with potential delays due to customs up to 3 weeks. We appreciate your patience and are committed to delivering your quality product." ENJOY FREE SHIPPING! 

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    Customer Reviews

    Based on 11 reviews
    91%
    (10)
    9%
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    J
    Janae Erdman

    Arrived earlier than expecting, everything is perfect, just beautiful!

    G
    Gabriel Schneider

    Very good quality and well made and cared for, quality ceramic

    O
    Orion Braun

    Beautiful Cup, purchased for a gift🎁I'm sure he'll like it. Fast shipping! Top product

    R
    Roxanne Barrows

    The cups came in such a package that you cannot break.
    Quality is the best, beautiful

    A
    Anderson Kozey

    Looks ok