NZ Edition -Original Patterns - Premium Face Mask Set - 3 Layer Reusable Face Mask - NZ Toi Toi
- Regular price
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$5.40 - Regular price
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$19.90 - Sale price
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$5.40
Shipping and Delivery
Parcels: From $6.80, Rural Delivery Starts at $10.90 in New Zealand.
- Free Shipping: For orders over $85.
- Home & Decor Items: Sent from our overseas suppliers with free delivery.
- T-shirts: Made to order in Australia. NZ shipping: $11.00, AU shipping: $9.50.
- Face Masks: Shipping rates vary.
Orders shipped from within New Zealand qualify for free delivery on orders over $85 and are not available for international delivery.
After Your Purchase
Once you've completed your purchase, an order confirmation will be sent to the email address you provided. If you don’t see it in your inbox, please check your spam or junk folder.
Dispatch Times
We aim to dispatch orders promptly within 1-3 business days from our warehouse or directly from suppliers. During peak periods, please allow up to 5 business days for order processing.
Addressing Concerns
- Incorrect Address? If you notice a mistake in the delivery address, please email us immediately with "URGENT" in the subject line. Were possible we'll update the address before your order is dispatched. Note: If an order is undeliverable due to an incorrect address and is returned, we cannot offer compensation.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order is en route. Please note that tracking updates may take 2-5 days to reflect current status.
Estimated Delivery Times
Country/Region Shipping Method Estimated Delivery Time
United States Standard 9-16 Business Days
United Kingdom Standard 9-16 Business Days
Australia Standard 9-16 Business Days
Canada Standard 9-16 Business Days
Rest of the World Standard 9-16 Business Days
Origin of Shipment
We work with global logistics partners to provide affordable shipping worldwide. This allows us to offer competitive rates directly to you.
Lost or Stolen Packages
While we trust our delivery partners, Grace and August is not responsible for packages marked as delivered by the courier but reported as lost or stolen. Unfortunately, we cannot offer refunds or replacements for such cases.
International Shipping
New Zealand Customers: Products stocked in New Zealand are exclusive to local customers due to the high costs of international shipping.
US Customers: Exciting news! You can now purchase Grace and August Watering Cans, Gardening Aprons, and other made-to-order products through our US website at www.graceandaugust.com This ensures better shipping rates, and many products come with free shipping within the US.
International Shipping: Items with "Free Shipping" on our Grace and August website are dispatched from international suppliers and are available for worldwide purchase.
Need Assistance?
For any further questions, feel free to contact us at info@graceandaugust.co.nz. We're happy to help!
Returns & Exchanges
Return Process:
- Eligibility: Items must be in their original condition and packaging to qualify for a return. We cannot accept items that have been damaged by the customer.
- Initiating a Return: Contact us at info@graceandaugust.com within 10 days of receipt to request a return. Please include your order number, the email address used to place the order, and a detailed reason for the return. Attach clear photos or videos showing the product in its original condition.
- Approved returns: You will receive an approved address for your return. Note that return shipping costs are the customer's responsibility, and we recommend opting for tracked shipping, as we cannot be held accountable for lost parcels in transit.
- Receiving and Inspection: Once we receive the returned item and confirm it is in its original condition, we will process your refund. Please note, the original shipping cost and a $3 restocking fee will be deducted from your refund. The restocking fee helps cover the cost of repackaging, credit card transaction fees, and taxes related to the original purchase.
Late or Missing Refunds:
If you haven’t received a refund within 5 business days of us receiving your return, first recheck your bank account, then contact your credit card company. Refunds can take some time to be officially posted. If further assistance is needed, please contact us at info@graceandaugust.com.
Damaged, Lost or Stolen Orders:
Damaged: If your order is damaged upon arrival immediately email us at info@graceandaugust.com with your order number and specific details about the issue. We require notification within 48 hours of receipt for damaged items, along with photo or video evidence.
Late: If you haven't received your package within the expected timeframe, here's what to do.
- Check the Tracking Information: Start by reviewing the tracking details using your provided tracking number. It's likely that your item is en route and will arrive shortly, typically within the next couple of days.
- Stalled Shipments: In case the tracking information indicates no recent movement of your parcel, please reach out to us at info@graceandaugust.com for assistance.
- Missing Tracking Number: Should you not possess a tracking number, don't worry. Simply send an email to info@graceandaugust.com with your order ID and the email address used for the purchase, and we'll help you out.
Stolen or missing: If your package status shows as delivered but you have not received it, you have a couple of options:
- You may contact the courier directly to request proof of delivery, which can often clarify the situation.
- If you're not comfortable contacting the courier, feel free to inform us at info@graceandaugust.com. We will take the initiative to inquire on your behalf.
- In instances where it is established that your package was mistakenly delivered to an incorrect address, we will ensure that a replacement is sent to you promptly.
- Theft at Delivery Address: However, please be aware that if the package was delivered to the correct address and then stolen, we regret that we cannot accept liability for the theft. While we sympathise with this unfortunate event, our responsibility ends once the package is delivered to the correct location.
Cancellations:
You may cancel your order before it has been processed with a 10% cancellation fee to cover credit card company charges. Unfortunately, we cannot cancel orders that have already been processed or shipped.
Non-Refundable Circumstances:
We cannot accept returns if the customer has found the same item for a lower price elsewhere after purchase. Ensure you are fully committed to the purchase before completing your order.
For any questions regarding our refund policy or if you need assistance with your return, please contact us at info@graceandaugust.com. We are here to help you every step of the way.
Check our FAQ page for more store information you may like to know.
Introducing Grace and August's NZ Edition Premium Fabric Face Masks – where exceptional protection meets the breath-taking beauty of New Zealand. Our exclusive range features watercolour-patterned masks inspired by the serene landscapes and rich cultural heritage of New Zealand, making them a unique addition to our Premium Range. Each mask comes with an elegantly matching storage bag for a complete protective ensemble.
What's Included:
- One Premium Cotton Face Mask: Adorned with unique New Zealand-inspired patterns.
- One Matching Storage Bags: For stylish and hygienic storage.
- One Convenient Lanyard: Keep your mask within easy reach.
- Four PM2.5 Filters: For superior filtration, ensuring enhanced protection.
Exceptional Features for Unmatched Comfort and Safety:
- Adjustable Ear Loops: Soft, elastic loops for a perfect fit.
- Moulded Nose Wire: Ensures a snug, air-tight seal.
- Enhanced Filtration: Comes with four PM2.5 filters per mask, designed for optimal protection.
- Fabric Composition: A tri-layer construction featuring an outer layer of 70% Polyester/30% Cotton, two inner layers of soft cotton, and an additional filter layer comprising five layers for ultimate protection.
- Universal Fit: Designed to fit most adults with dimensions of 23 cm x 14.5 cm.
- Safety Standards: Fully compliant with CDC and NNDN guidelines, WAND registered with Medsafe NZ, and rigorously tested by ZAIQ (zaiq.org.cn).
- Manufactured with Care: Proudly produced in China under strict quality controls.
Purpose-Driven Design for Maximum Protection:
Our NZ Edition masks are meticulously crafted to offer both safety and style. They effectively shield you from dust, pollen, smoke, and other pollutants while showcasing a design that pays homage to New Zealand's natural beauty. The inclusion of a matching bag and lanyard ensures your mask is always accessible, while the additional PM2.5 filters elevate your mask's protective capabilities.
With a 3D moulded design, adjustable features for a custom fit, and layers of soft cotton internal fabric, our masks promise comfort without compromising on protection. They conform gracefully to the contours of your face, ensuring a pleasant wearing experience throughout the day.
Choose Grace and August's NZ Edition Masks for a harmonious blend of style, protection, and convenience. Celebrate New Zealand's legacy and embrace a lifestyle of safety and elegance.